Empathy and Respect On the Job — Everyone Wins

Author James W. Quigley of Canvas Product News writes the following, on the importance of caring and empathy as part of the workplace culture:

What is empathy?

Empathy is not sympathy or pity. Empathy is the ability to understand and share someone else’s feelings from their perspective. It’s about putting yourself authentically in someone else’s shoes. Asking questions from their point of view and not yours, pausing, listening and thinking about the opportunities / issues from that person’s position.

A lack of empathy can be at the heart of many of the mismatched power struggles we hear about in the news. Imagine if you could authentically live in someone else’s shoes. Prior to acting, or assuming you understand why they are doing something. Empathy is the feeling that if someone would just take a moment to understand things from the other side it could change opinions faster, and create dramatic positive impact.

Empathy has a crucial place in business and it is the ability to think outside your company to think like your customers, to think about your role outside your organization. I believe that empathy can be mutually beneficial not only to an organization’s karma but also to their bottom line.

It’s a trait that’s often overlooked as we engage in our race to the top of the corporate ladder, or to the corner office, or to the fattest paycheck. But I’ve noticed, with many new candidates that come to Boomer Den, LLC,  there’s a burgeoning appreciation of the importance of community — of giving back and making a difference.

So many of my applicants say they’ve put in their 25 or 30 years in “corporate,” without feeling that intrinsic, personal reward. I see my job as helping to guide them towards opportunities in any form — internships, contract work, part-time or full-time jobs — that resonate with their values and beliefs; that make them smile from the inside.

Just today I spoke with a regional funeral director who asked me to send candidates for the part-time position of “funeral services assistant.” Easy work, steady pay…. but, he said, earmarked for a “special kind of person. These people will play crucial roles for us,” he said. “Whether you’re greeting families, parking their cars, driving them… you can’t feel this job is beneath you. That’s not our culture.”

It’s easy to see the relevance of empathy and compassion in the funeral industry. Now if we could just extend it to so many more lines of work. We’d be in business!

If interested in learning more about the current funeral assistant openings, email me at Fran@Boomerden, with resume and a paragraph or two about yourself. These jobs are based in Hartford County.





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